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All content copyright © Nila Palacios Sdn Bhd 2015

How and where to buy?


We market many of our dresses through our new online store VivaPalacios! (www.vivapalacios.com).


You can also contact us through this website to discuss custom designed clothing made to order.






Frequently Asked Questions


Payment and Shipping


We accept Paypal for online purchases.


Our online shop is at www.vivapalacios.com.  


If you receive mail at your address then we can ship to you.  It is a small world after all :-)


We use FedEx as our preferred shipping partner.


From time of purchase, orders are typically shipped within 3-5 business days of your completed transaction. Items will be dispatched on a weekday as we do not post on weekends. You will receive shipping and tracking information via email.


Costs of shipping are based on the total order. All items will be sent by FedEx International Priority® with full tracking information and insurance, delivered to your door. Example - shipping a dress to North America will cost in the region of USD 60.00. Shipping can be combined for more than one item to reduce your costs. Please note: you may be charged local taxes in your country, which we are not responsible for. Domestic shipping within Malaysia is free.


You can ship an order to any address you have entered into your PayPal profile. You must enter this address in your profile before you place your order. Please note: this address will also show up as the Billing Address on your order but it will not affect your payment.


Collections in General


At least once a year we release a new range. Within our existing ranges, we release new designs, on average, every quarter. Stay tuned to this website and our Facebook page in order to see our latest dresses!


We release our ranges in limited quantities based on the material used and do not mass produce. This has always been our policy and is aimed at providing an exclusive service to our customers. If there is a design you like and it is not available in your size, we can provide it in another material or colour (based on availability) - this may be subject to a 50% increase in the purchase price shown.


Yes. We often get asked to design wedding dresses and one-off designs for special occasions. This is subject to an agreement after we have discussed your requirements and a 50% deposit prior to the dress being made, followed by the remaining payment prior to shipping. Orders, once the design is agreed between both parties, typically take between 3 to 6 weeks to be dispatched. Oh and, by the way, we exceed expectations!


We source our materials from Asia and the Middle East and take great pride in hand selecting only the best fabrics, which include Chiffon, Silk Satin, French Lace and Lycra. Our fabrics are typically ordered in limited quantities based on our policy not to mass produce. You may, from time to time, see the same design available in different materials. We try our best to protect your uniqueness!


Some of the dresses from our collections are listed as ‘Made To Order’ - these are available in all sizes and take up to 3 weeks to produce from when payment is received.


We will! We are actually planning a new range for men later this year called ‘Panama’. Stay tuned for more information...


Here are the sizes below - shown in inches (“) to help guide you:



SIZE CHART

WAIST

HIPS

LENGTH

BUST

SMALL (S)

26"

34"

34"

32"

MEDIUM (M)

28"

36"

36"

34"

LARGE (L)

30"

38"

38"

36"

EXTRA LARGE (XL)

32"

40"

40"

38"